Privacy Policy
Last updated: 24 August 2026 · Operated by Light up! Koh Samui, Bo Phut, Koh Samui, Thailand.
This policy explains what information we collect when you visit our website or message us, why we collect it, and the choices you have. We keep it plain. If anything is unclear, contact us using the details at the end.
Who we are
Light up! Koh Samui is a licensed cannabis dispensary operating under Thailand's medical framework. You must be 20 or older to use our services. The data controller is Light up! Koh Samui, 9 45, Tambon Bo Put, Ko Samui District, Surat Thani 84320, Thailand.
Information we collect
- Messages you send us — if you contact us on Instagram, we receive the content of your messages and your Instagram username/handle.
- Contact details you choose to share — for example a name or phone number, only if you provide them in a message.
- Basic technical data — our website uses an embedded Google map; when it loads, Google may receive standard technical information such as your IP address. We do not use advertising or tracking cookies.
We do not ask for, and you should never send us, passwords, ID numbers, or payment card details through chat.
How we use your information
- To answer your questions about our opening hours, location, and what we offer.
- To pass your enquiry to a member of our team when a person is better placed to help.
- To keep records of enquiries so we can follow up and improve our service.
Automated replies
Some replies to your Instagram messages are generated by an automated assistant so we can respond quickly, including outside staffed hours. The assistant answers general questions only. It does not take orders or payment, and it cannot give medical advice. When your message needs a person, it is handed to a member of our team. To provide these replies, message content may be processed by our messaging and AI service providers under agreements that require them to protect your data.
Who we share it with
We do not sell your information. We share it only with:
- Meta Platforms — because Instagram messaging runs on their service.
- Our service providers — the messaging and AI tools that power our replies, acting on our instructions.
- Authorities — only where required by Thai law.
How long we keep it
We keep enquiry records only as long as needed to help you and for our reasonable business records, then delete them. Instagram retains message history under its own policies.
Your rights
Under Thailand's Personal Data Protection Act (PDPA), you may ask us to access, correct, or delete the personal data we hold about you, or to stop using it. Contact us using the details below and we will respond. You can also stop sharing data with us at any time by not messaging us, and you can manage or delete conversations within Instagram.
Age
Our website and services are intended only for people aged 20 and over. We do not knowingly collect information from anyone under 20.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Light up! Koh Samui
9 45, Tambon Bo Put, Ko Samui District, Surat Thani 84320, Thailand
Phone: 095 791 1920
Instagram: @lightup_kohsamui